Free Shipping in Canada on orders over $80! Due to the current COVID-19 Pandemic, Shipments may be delayed.

Shipping Policy

FAQ

Shipping cut-off time is 3:00PM. Orders usually ship within 2-3 days if all items in the order are available, please check the ‘estimated delivery time’ as posted on the product information page for individual items. If items are back ordered, a follow-up email will be sent to you with an estimated time of delivery.
Sterilize Solutions delivers within Canada & USA only; standard shipping rates apply unless specified. Orders / deliveries to select remote locations will need to be placed through Customer Support where shipping rates will be provided prior to order confirmation/completion. Deliveries can only be made to locations with a street address or rural route number with postal code. Deliveries to rural/ remote areas and the Territories might require additional shipping charges.We cannot deliver to PO boxes.
Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time.Standard shipping is the default shipping method for most items under 100 lbs and includes delivery by a small parcel carrier.Shipments that are over 100 lbs will be delivered to the curb, or more typically the front door of the house or the ground floor lobby of an apartment or condominium building. Shipments will be delivered as an NSR (No Signature Required).Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier’s closest Pick-Up Centre from the shipment destination.Multiple items may be shipped at different times due to the size of the item or the location that it ships from. If any single package in your order exceeds 31.8 kg (70 lbs), assistance to unload your order may be required when it arrives.Shipments to the Territories (Yukon, NWT, Nunavut) may be possible, but will require contacting Customer Support at 1-800-604-1913 to obtain a shipping quote.
Once your package has been shipped, a tracking number and the shipping carrier’s website will be provided in your Shipping Confirmation email, if available. Please note that after your order has been shipped, it may take 24 to 48 hours for the courier to update its tracking information.
Yes, please contact our Customer Support to inform them that you have refused delivery. However if you have already accepted the package, please contact our Customer Support within 48 hours of delivery to ensure a prompt return and reorder.
If you would like to change or cancel your order, please contact Customer Support as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed. If this is the case, please contact our Customer Support Team to arrange for an online return.
If the product you have received is faulty, the return shipping cost will be the responsibility of the customer. We will then test the product and conclude if the product is in fact faulty. If the product is not up to standard, we will ship you back a new working unit with the shipping charges covered.
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