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Returns Policy

Flexible and Easy Returns

You can return items purchased in-store or online at any Canadian LED Panel Depot store, or you can arrange to have your online order picked up by contacting Customer Support.

Online Returns FAQ


If at any time you have questions about returning an item purchased on, please call our Customer Care Centre at 1-800-604-1913

Return Policy Exceptions

Some Special Order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee. See the Special Services Desk for details.

No returns on:

Custom order products: No returns.

Returns must in original boxes , no open boxes: No returns.

Other Terms and Conditions

Sterilize Solutions reserves the right to request valid identification prior to accepting merchandise for a return.

Sterilize Solutions reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

Sterilize Solutions may issue a cheque for refunds over $1,000 or if purchased on credit card

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